Privacy Policy PTN77 — Member Data Protection

Ptn77 collects several categories of personal information to provide all members with a secure, fair, and high-quality service. The information collected falls into three main categories:

A. Information You Provide Directly

• Full name as it appears on your official identification document.
• National identity card number (MyKad) or passport number.
• Date of birth for age verification purposes.
• Active email address for account communications and notifications.
• Mobile phone number for two-factor authentication (2FA) and notifications.
• Bank account or e-wallet details for deposit and withdrawal processing.
• Passwords stored in the strongest hash form — unreadable by anyone.

B. Information Collected Automatically

• IP address and network information when you access the platform.
• Device type, operating system, and web browser version used.
• Session data including pages visited, access times, and session duration.
• Transaction logs and in-platform game activity history.
• Cookie data and similar tracking technologies.

C. Information from Third Parties

• Identity verification through approved KYC service providers.
• Payment information verified through registered payment processors.
• Data from exclusion list checks or self-exclusion records from relevant regulatory bodies.

Every piece of information we collect has a clear and legitimate purpose. ptn77 uses your personal data solely for the following purposes:

Ptn77 will not use your data for any purpose other than those listed above without first obtaining your additional consent.

Ptn77 respects the confidentiality of your personal information. We do not sell, rent, or trade your data to any party for commercial purposes. However, there are limited situations where we need to share information with certain parties:

• Payment Processors: Required transaction information is shared with DuitNow, FPX, Touch 'n Go, Boost, GrabPay, and relevant banks solely for the purpose of processing your payments.
• KYC Providers: Identity documents are shared with approved identity verification service providers bound by strict confidentiality agreements.
• Technology Providers: Cloud infrastructure and security service providers that help operate the ptn77 platform — all bound by strict data processing agreements.
• Regulatory Body: When required by law, court order, or a valid request from a competent authority.
• Fraud Prevention: In cases of suspected fraud, relevant information may be shared with law enforcement agencies or industry fraud prevention bodies.

Your data security is the absolute priority for ptn77. We implement a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data communication between your device and ptn77 servers is encrypted using the latest TLS 1.3 protocol.
• Secure Password Storage: Your password is stored using the bcrypt hashing algorithm — impossible to decrypt even by ptn77 staff.
• Two-Factor Authentication (2FA): An additional security layer via OTP sent to your registered mobile number protects your account from unauthorised access.
• Continuous 24/7 Monitoring: Our automated monitoring system detects and blocks suspicious activity in real time, including unusual login attempts.
• Internal Access Controls: Access to member data by ptn77 staff is restricted on a need-to-know basis, with full audit logs maintained.
• Regular Security Testing: The ptn77 platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Integrated Data Centre: Data is stored in high-grade data centres with physical access controls, redundant cooling systems, and automated backup storage.

Ptn77 does not retain your personal data longer than necessary. Data retention periods are determined based on the purpose of collection and applicable legal requirements:

Once the applicable retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Ptn77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform, which pages are visited most frequently, and where technical errors occur. All data is collected anonymously.
• Functional Cookies: Saves your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns for the purpose of continuous platform improvement.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the ptn77 platform.

As a ptn77 member, you have certain rights regarding the personal data we hold about you. These rights are important and we are committed to making it easy for you to exercise them:

To exercise any of the above rights, please contact the ptn77 support team via live chat or email at [email protected]. We will process your request within 30 business days. For complex cases, this period may be extended to 60 days with notice to you.

Ptn77 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

Our age verification system is designed to ensure only adults can register and use the platform. Every registration requires validation of an official identification document confirming the member's age.

If you believe that a person under the age of 18 has registered an account at ptn77 or has provided us with personal information, please contact us immediately at [email protected]. We will take immediate action to investigate and delete the relevant data if confirmed.

In the course of its operations, ptn77 may need to transfer or process your personal data outside Malaysia — for example, when using cloud infrastructure or technical support services from approved international providers.

In all cases of cross-border data transfers, ptn77 ensures that:

• The recipient country or region has an adequate level of data protection, or
• Appropriate data transfer agreements — including standard contractual clauses — have been established with the receiving parties, or
• Adequate technical protection measures such as end-to-end encryption are applied throughout the transfer process.

Ptn77 will not transfer your data to countries that do not offer a comparable or higher level of data protection without first obtaining your explicit consent.

By registering at ptn77, you agree to receive important operational communications such as transaction notifications, security verifications, and policy updates. These communications are essential for account management and cannot be disabled.

For marketing communications such as promotional offers, special bonuses, or event updates, we will obtain your separate consent during registration. You may withdraw this consent at any time through:

• An "Unsubscribe" link in every marketing email we send.
• Notification settings within your ptn77 account.
• Contact our support team via live chat or email.

Withdrawing your marketing consent will not affect your core account services or your right to use the ptn77 platform.

Ptn77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. The latest version will always be published on this page with a clear update date.

For significant changes — such as changes to how we use your personal data or your rights — we will notify you proactively through:

• Email notification to the address registered in your account.
• A prominent notice on the home page or upon login to the platform.
• In-app notifications on the ptn77 mobile app.

Continued use of the ptn77 platform after changes are published constitutes acceptance of the updated privacy policy. If you disagree with the changes, you have the right to close your account by contacting our support team.